Terms and Conditions

Last Updated: 01-07-2024

Welcome to PoojaSeva.com (“we,” “our,” “us”). By accessing or using our website and services, you (“user,” “customer,” “you”) agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our website or booking our services. If you do not agree with these Terms, you should not use our website or services.

1. Acceptance of Terms

By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the website or services.

2. Services Provided

PoojaSeva.com offers the following services:

Festival Puja Participation Booking: You can book participation in various religious festivals and rituals conducted by us.
Separate Puja Booking: You can book individual or customized puja services based on your specific requirements.

All services are subject to availability and may vary depending on the religious calendar, location, and other factors.

3. Eligibility

To use our services, you must:

Be at least 18 years old.
Have the legal capacity to enter into a binding contract.
Provide accurate and complete information when registering or booking services.

4. Booking and Payment

4.1 Booking Process

Online Booking: All bookings must be made through our website. Once you select a service, follow the prompts to complete your booking.
Confirmation: After placing an order, you will receive a confirmation email with the details of your booking. Please check the information carefully and notify us immediately if there are any errors.

4.2 Payment

Payment Gateway: All payments are processed securely through Razorpay. We accept various payment methods, including credit/debit cards, net banking, and UPI.
Payment Authorization: By providing your payment information, you authorize us to charge the specified amount for the services you have selected.
Failed Payments: If your payment fails or is declined, your booking will not be confirmed, and you will need to retry the payment or use an alternative payment method.

5. Service Delivery

5.1 Festival Puja Participation

Participation: When you book participation in a festival puja, your name and details will be included in the rituals. You may receive prasad or other items as part of the service, depending on the specific event.
Remote Participation: If the puja is conducted remotely, you will receive a live stream link or other relevant instructions to participate online.

5.2 Separate Puja Services

Customization: Separate pujas can be customized based on your preferences, including the type of puja, location, and date. We will do our best to accommodate your requests.
Performance: The puja will be performed by qualified priests at the agreed-upon time and location. You will be notified of any changes in advance.

6. Cancellations and Refunds

Please refer to our Refund Policy for detailed information on cancellations, refunds, and rescheduling.

7. User Responsibilities

7.1 Accurate Information

You agree to provide accurate, current, and complete information during the booking process and update such information as necessary. We are not responsible for any issues arising from inaccurate or incomplete information provided by you.

7.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Misuse of Services: Using the website or services for any illegal or unauthorized purpose.
Harmful Conduct: Engaging in conduct that could damage, disable, or impair the website or interfere with other users’ enjoyment of the services.
Fraudulent Activity: Using false information or impersonating another person to make a booking or payment.

7.3 Compliance with Laws

You agree to comply with all applicable laws and regulations in connection with your use of our website and services.

8. Intellectual Property

8.1 Ownership

All content on the PoojaSeva.com website, including text, graphics, logos, images, videos, and software, is the property of PoojaSeva.com or its licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website and its content for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or create derivative works from any content on the website without our express written permission.

9. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. We do not guarantee that the website or services will be uninterrupted, error-free, or free from viruses or other harmful components. We disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law, PoojaSeva.com and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the website or services, whether based on warranty, contract, tort, or any other legal theory.

11. Indemnification

You agree to indemnify, defend, and hold harmless PoojaSeva.com and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the website or services, your breach of these Terms, or your violation of any law or the rights of a third party.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the website or services shall be resolved exclusively in the courts located in [Your Jurisdiction].

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website or services after any changes to the Terms constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

PoojaSeva.com
Email: contact@poojaseva.com
Phone: +91 7217276720
Address: Subhash Nagar, Uttarakhand, Dehradun